Warranty and Refund Policy
Warranty provided by The Robo Mart
All products sold by The Robo Mart by default are covered under 5 days warranty even if you see warranty none on the product page.
We at The Robo Mart assure you of providing an accurate description and standard industrial quality products on the website. All our products would be covered under manufacturing defect warranty and would be repaired / replaced if found defective. If any product is found to be not working or not matching the description of the website, the same needs to be informed to The Robo Mart via email on support@therobomart.com within a period of 5 days from delivery of the product to avail the warranty.
Please note that if the product is modified / damaged due to improper handling, reverse polarity voltage input, overloading, short circuit or ESD the warranty will be void.
Warranty Claim
Please email The Robo Mart with the details of the problem faced in the product along with relevant images / operating video. Our customer service department will check the details and if required issue a Return Merchandise Authorization (RMA) number. Also, our team can take decision to replace the product without return or refund amount for that product.
After the RMA number is issued, the customer has to courier the product to the below address mentioning the RMA number on the return box. The address for courier is:47, Mathura Road, DLF Industrial Area –1, Faridabad, Haryana, India- 121003
Once the product is received, our technical services department will check and update within a week of receiving the parcel.
Repairing of product if the warranty period is over
If the warranty is over, it doesn't mean that our responsibility towards the sold product is over. We provide repairing service at minimal possible rates. Please reach out to us at support@therobomart.com and we shall be glad to help you.
Return of product in case of no relevant use to customer
The Robo Mart will be able to exchange any item only if the packaging is not broken, the product is working properly and provided the customer has informed us within 24 hours of receiving the items. If any of this criteria is not matched the company is not liable to exchange such items. We urge customers to select products properly while ordering. Once the items are used, we will be unable to sell to someone else hence The Robo Mart is firm on not accepting such items back.
Return of product in case of no relevant use to customer
The Robo Mart will be able to exchange any item only if the packaging is not broken, the product is working properly and provided the customer has informed us within 24 hours of receiving the items. If any of this criteria is not matched the company is not liable to exchange such items. We urge customers to select products properly while ordering. Once the items are used, we will be unable to sell to someone else hence The Robo Mart is firm on not accepting such items back.
Thank you for understanding.
With Regards,
The Robo Mart